Logistics Coordinator

DS Smith; Ely; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Pension scheme, life assurance &  

Income protection

Employee Assistance Programme

Employee discounts

Cycle to work scheme

On-site Ely location

Mon-Fri 09:00-17:00

Permanent contract

Job summary

DS Smith in Ely is seeking a proactive Logistics Coordinator to manage daily deliveries, liaise with hauliers and internal teams, and ensure accurate, on-time service across the supply chain.

You will build strong relationships with customers, monitor schedules, generate daily handover reports, and adapt to changing priorities in a fast-paced environment.

Qualifications

• Excellent telephone manner and customer service skills.
• Strong PC and administrative skills, including Microsoft Office.
• Good understanding of specifications and dimensions.
• Excellent organisational and time management abilities.
• Ability to work independently as well as collaboratively within a team.
• Strong geographical knowledge of UK locations and transport routes.
• Flexibility and adaptability to changing priorities and short-notice schedule amendments.
• Ability to perform effectively in a high-pressure environment.
• Outstanding communication and relationship-building skills.
• Strong attention to detail and problem-solving capability.
• A reliable, dependable, and proactive approach to work.

Responsibilities

• Coordinate and manage daily logistics and delivery schedules.
• Build and maintain strong relationships with haulage providers and customers.
• Attend daily capacity meetings and communicate potential delivery risks to the business.
• Monitor all scheduled deliveries and resolve challenges.
• Provide outstanding customer service with timely, accurate communication.
• Maintain in-house logistics documentation in a standard format.
• Produce daily handover reports for the Logistics Manager.
• Work with Sales, Production, Manufacturing, and Account Management teams to ensure seamless service delivery.
• Establish a close working relationship with the Day Shift Manufacturing Manager.
• Notify Account Management teams of booking, delivery or scheduling issues early.
• Maintain accurate reporting for logistics performance, dispatch activity and costs.
• Manage multiple tasks and projects simultaneously with high accuracy.

Skills

Customer service

Microsoft Office

Administration

Organisational skills

Communication

UK transport routes knowledge

Flexibility

High-pressure work

Attention to detail

Reliability

Tools

Microsoft Office

Job description

About the Role

At DS Smith, we are looking for a proactive and customer-focused Logistics Coordinator to join our team in Ely. This is an exciting opportunity to play a key role in ensuring the smooth coordination of logistics operations while delivering exceptional service to both internal and external customers. As Logistics Coordinator, you will be responsible for managing deliveries, liaising with hauliers, supporting production and sales teams, and ensuring all logistics activities are completed accurately and efficiently. You will thrive in a fast-paced environment where communication, organisation, and attention to detail are essential.

What You'll Be Doing

• Coordinate and manage daily logistics and delivery schedules.
• Build and maintain strong relationships with haulage providers and customers.
• Attend daily capacity meetings and communicate any potential issues or delivery risks to the business.
• Monitor all scheduled deliveries and proactively resolve any challenges.
• Provide outstanding customer service, ensuring communication is timely, accurate, and professional.
• Ensure all in-house logistics documentation is maintained, accurate, and presented in a standard format.
• Produce detailed daily handover reports for the Logistics Manager.
• Work closely with Sales, Production, Manufacturing, and Account Management teams to ensure seamless service delivery.
• Establish a close working relationship with the Day Shift Manufacturing Manager.
• Notify Account Management teams of any booking, delivery, or scheduling issues at the earliest opportunity.
• Maintain accurate reporting methods for logistics performance, dispatch activity, and associated costs.
• Manage multiple tasks and projects simultaneously while maintaining high levels of accuracy and service.

What We're Looking For

• Excellent telephone manner and customer service skills.
• Strong PC and administrative skills, including Microsoft Office applications.
• Good understanding of specifications and dimensions.
• Excellent organisational and time management abilities.
• Ability to work independently as well as collaboratively within a team.
• Strong geographical knowledge of UK locations and transport routes.
• Flexibility and adaptability to changing priorities and short-notice schedule amendments.
• Ability to perform effectively in a high-pressure environment.
• Outstanding communication and relationship-building skills.
• Strong attention to detail and problem-solving capability.
• A reliable, dependable, and proactive approach to work.

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme
• Location: On Site - Ely
• Hours: Monday – Friday – 09:00 - 1700
• Contract: Perm

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.

#LI-CE

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.