Customer Service Case Manager/Technical Case Manager - PHI (Private Health Insurance)

TN United Kingdom; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Case Manager in Portsmouth, where you will play a crucial role in guiding policyholders through their medical assistance journey. This dynamic position involves managing emergency assistance claims, ensuring technical integrity, and delivering exceptional customer service. With a focus on inclusivity and mutual respect, this organization fosters a supportive environment for personal and professional growth. If you are passionate about helping others and have strong communication skills, this opportunity is perfect for you.

Qualifications

• Strong verbal and written communication skills are essential.
• Proactive, customer-focused attitude with flexibility.

Responsibilities

• Manage a portfolio of medical emergency assistance claims.
• Provide technical support and participate in audits.

Skills

Verbal Communication

Written Communication

Self-management

Organizational Skills

Customer Focus

Emergency Assistance Knowledge

Education

Good Education

Job description

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Customer Service Case Manager/Technical Case Manager - PHI (Private Health Insurance), Portsmouth

Location: Portsmouth, United Kingdom

EU work permit required: Yes

Job Reference: e3e5f88a035e

Job Views: 13

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Job Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)

Reports to: Team Leader

Department: Assistance

Location: Lakeside/Portsmouth

Note: To apply for this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom.

Join our dynamic team and become the backbone of our company's exceptional customer service.

The Role

As a dedicated PHI Customer Service Case Manager, you will guide policyholders through a comprehensive and seamless journey, from the initial call to the successful resolution of their case. You will ensure customers navigate the complex landscape of medical assistance with clarity, confidence, and efficiency.

Key Responsibilities

• Manage a portfolio of medical emergency assistance claims.
• Handle technical and customer service claims within your area.
• Ensure the technical integrity of your claims.
• Deliver customer-centric performance and communicate directly with Assistance customers.
• Contribute to team performance.
• Provide technical support to develop medical assistance staff.
• Participate in monthly technical and quality audits.
• Perform administrative duties within the Assistance units.

Required Skills

Applicants should have a good education and demonstrate strong verbal and written communication skills. Core competencies include:

• Flexibility and a proactive, customer-focused attitude.
• Self-management and organizational skills, including prioritization and motivation.
• Excellent verbal and written communication skills.
• Thorough understanding of emergency assistance operations and delivery.
• Knowledge of medical assistance related to travel products.

This role requires excellent interpersonal and organizational skills, along with good report writing abilities.

Equal Opportunity Employer

Charles Taylor is committed to inclusivity and mutual respect, with zero tolerance for discrimination. We foster a transparent, fair recruitment process and a diverse, inclusive work environment. Our values guide us in delivering better results for the insurance industry every day.