Customer Service Associate (Bi-Lingual English/German)

Professional Staffing Group; Oxford; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading staffing firm is seeking customer service representatives in Oxford who are fluent in both English and German. This role involves managing customer inquiries and providing exceptional service through various communication channels, with competitive pay and flexible work options. Ideal candidates will have good customer service experience and be adaptable to varying shifts.

Benefits

Competitive pay with annual bonus

Remote-friendly with on-site options

Annual travel discounts and wellness funds

Comprehensive health coverage

Qualifications

• Minimum 6 months of customer service experience in an office or call center environment.
• Proficiency with typing, phone, and computer navigation.
• Flexibility to work varying shifts, including weekends and public holidays.

Responsibilities

• Address customer inquiries through phone, chat, and email.
• Use software tools to access and review customer accounts.
• Manage escalated issues with professionalism and a customer-first approach.

Skills

Fluency in English

Fluency in German

Customer service skills

Job description

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Client:

Professional Staffing Group

Location:

Oxford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

864fad3b3f67

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

Why work for us:

• Competitive pay of £13-15/hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone,chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access andreview customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism,patience, and a customer-first approach
• Work closely with colleagues to maintainconsistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays

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ProPivotal is an equal opportunity employerand considers qualified applicants foremployment regardless of race,gender, gender identity, gender expression, age, color,religion,disability, veteran's status, sexual orientation, or any other protectedfactor.