Customer Service Associate

acushnetgolf; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary package

Generous annual leave with buy/sell

Onsite gym

Subsidised restaurant

Pension scheme

Employee discounts

Wellbeing programs

Training and development

Job summary

Acushnet Europe in St Ives, Cambridgeshire, is hiring for a Customer Service Team member on a fixed-term 18-month contract. You’ll be the first point of contact for customers, helping them choose the right club and ensuring smooth order fulfilment, with a focus on service excellence.

You’ll join a supportive development programme that opens doors into marketing, product management, operations, and more. The role is a true brand ambassador position, requiring clear communication, empathy, and a

Qualifications

• Experience delivering excellent customer service.
• Ability to build relationships and handle inquiries with empathy.
• Willingness to grow through development programmes into other areas.

Responsibilities

• Act as a brand ambassador and connect with customers from tee to green.
• Manage orders with precision and efficiency.
• Resolve queries with care, and personal touch.
• Leave every customer with a positive impression.

Skills

Customer service mindset

Clear communication

Organised under pressure

Team collaboration

Attention to detail

Tools

Microsoft Office

Job description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Passionate about Customer Service?

We’ve got the perfect role to help you grow – and shine.

At the heart of everything we do is the customer. Whether it’s helping someone find the perfect club or ensuring their order arrives with a smile. We’re committed to driving excellence in everything we do.

Now we’re inviting enthusiastic, customer-focused individuals to join our Customer Service Team and to be part of something more than just a job. This is a launchpad – for your passion, your development, and your career. This job is offered on a 18 month fixed term contract.

Why this role stands out:

This isn’t just about handling queries. It’s about building relationships, learning from the best, and growing into your next opportunity. We have a supportive development programme that not only helps you thrive in customer service, but also opens doors into areas such as marketing, product management, operations, and more.

We’re as passionate about growing our people as we are about our brands and customers.

What you’ll do:

• Acting as a true brand ambassador, creating trusted connections with customers from tee to green.
• Managing orders with precision and efficiency.
• Resolving queries with care, professionalism, and personal touch.
• Leaving every customer with a winning impression.

You’ll thrive in this role if you:

• Put the customer at the heart of every decision.
• Bring accountability, integrity and positivity to everything you do.
• Lead with empathy, patience, and respect.
• Are always looking for a better way – and eager to grow.

What you’ll need in your golf bag:

• A passion for delivering brilliant customer service.
• Clear and confident communication skills — both written and verbal.
• Good attention to detail and the ability to stay organised under pressure.
• A proactive mindset and strong team ethic.
• Comfort using email and Microsoft Office.
• An appetite for learning – we’ll provide you all the training you need.

Whether you’re a seasoned golfer or simply driven to deliver outstanding service, this is your chance to join a team that truly invests in you.

#LI-SP1

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday – because we believe in the importance of balance and time to recharge.

We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.

Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.

Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.