Customer Service Assistant - Retail - Crewe

West Coast Partnership Development; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in rail transportation is seeking a Customer Service Assistant in Crewe. This role focuses on delivering exceptional customer service, assisting with travel needs, and ensuring a seamless experience for passengers. Full training is provided, and the role offers numerous benefits including free travel and a pension scheme. Join a passionate team committed to operational excellence and customer satisfaction.

Benefits

Final salary pension

Free travel on Avanti West Coast for you and your family

Privilege Travel card (75% off other train operators’ fares)

Holiday entitlement starting at 30 days

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service.
• Enthusiastic individual with a drive to make a difference.

Responsibilities

• Provide travel assistance, information, and guidance to customers.
• Assist with travel needs and manage queues.

Skills

Customer Service

Integrity

Ambition

Job description

Join to apply for the Customer Service Assistant - Retail - Crewe role at West Coast Partnership Development

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Assistant - Retail - Crewe role at West Coast Partnership Development

• This role is only open to candidates who are current Avanti West Coast Employees. Applications from external candidates will not be considered and will be withdrawn.

Our stations team at Crewe is looking for an enthusiastic individual to join as a Customer Service Assistant- Retail.

At Avanti West Coast, our mission is to be the transport of choice, connecting communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a difference?

This is your opportunity! We are setting new standards in customer experience and operational excellence. Our Stations Customer Service Assistants are committed to safety and ensuring seamless travel for over 500,000 weekly customers.

You can bring your AUTHENTIC self to make each customer’s experience memorable. We want you to be you!

As a Customer Service Assistant within Retail, you will:

• Provide travel assistance, information, and guidance to customers.
• Assist with travel needs, offer reassurance, and provide accurate journey advice.
• Guide customers through ticket purchases, manage queues, and support ticket machine use.

If you enjoy learning and meeting new people, this could be the role for you. Full training will be provided.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you and your family
• Privilege Travel card (75% off other train operators’ fares)
• Holiday entitlement starting at 30 days, increasing with service
• 10 free journeys on other First Group Train Operators

If interested, apply now to join our Euston team and make a difference!

We value diversity and are committed to an inclusive workplace where everyone can be themselves and contribute their unique perspectives.

Our Values:

• Passionate: Driven by our mission, dedicated to achieving it together.
• Committed: Focused on safety, reliability, and excellence.
• Integrity: Doing the right thing, holding ourselves and others accountable.
• Ambitious: Striving for excellence and exploring new ways of working.
• Authentic: Genuine, caring, and open in our communication.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Rail Transportation