Customer Service Assistant - Retail - Crewe

West Coast Partnership Development; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading transport company as a Customer Service Assistant in Crewe. You will provide essential travel assistance and ensure a seamless experience for our customers. With a commitment to safety and integrity, you will help create memorable journeys. Enjoy benefits like free travel, a final salary pension, and generous holiday entitlement. If you are passionate about customer service and eager to make a difference, apply now!

Benefits

Final salary pension

Free travel on Avanti West Coast for you and your family

Privilege Travel card (75% off other train operators’ fares)

Holiday entitlement starting at 30 days

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service.
• Ambitious drive to make a genuine difference.

Responsibilities

• Provide travel assistance and information to customers.
• Guide customers through ticket purchases and manage queues.

Skills

Customer Service

Problem Solving

Job description

Our stations team at Crewe is looking for an enthusiastic individual to join as a Customer Service Assistant - Retail.

At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

This is YOUR opportunity! We are setting new standards for customer experience and operational excellence. Our Stations Customer Service Assistants are COMMITTED to safety and ensuring seamless travel for over 500,000 weekly customers.

Bring your AUTHENTIC self to create memorable experiences for our customers. We welcome you to be yourself!

As a Customer Service Assistant within Retail, you will:

1. Provide travel assistance, information, and guidance, ensuring customers are well-informed and confident.
2. Assist with travel needs, offering reassurance through problem-solving and accurate journey advice.
3. Guide customers through ticket purchases, manage queues, and support ticket machine use for efficient service.

If you enjoy learning and meeting new people, you might be the perfect fit. Full training will be provided.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you and your family
• Privilege Travel card (75% off other train operators’ fares)
• Holiday entitlement starting at 30 days, increasing with service
• 10 free journeys on other First Group Train Operators

If this excites you, apply now to join our Euston team and make a difference!

We value diversity and are committed to an inclusive workplace where everyone can be themselves and contribute their unique perspectives.

Our Values:

• Passionate: Driven by our mission and dedicated to achieving it together.
• Committed: Focused on safety, reliability, and excellence for all stakeholders.
• Integrity: Responsible and accountable in our actions and decisions.
• Ambitious: Striving to be the best and exploring new ways of working.
• Authentic: Genuine, caring, and transparent in our communication and operations.