Customer Service Assistant - Platform (BOG/BAA)

Govia Thameslink Railway; Bognor Regis; On-site; GBP 24,000 - 36,000; Full time

Job summary

Une entreprise ferroviaire réputée recherche un assistant de plateforme à Bognor Regis pour offrir un service client exceptionnel dans un environnement sûr. Ce rôle crucial comprend la gestion des clients, la participation aux opérations de train et la garantie d'une station accueillante. Les candidats doivent résider localement en raison des exigences horaires.

Benefits

Voyages gratuits sur le réseau

Réduction sur les voyages avec d'autres entreprises ferroviaires

Pension à prestations définies

Formation continue

Qualifications

• Expérience démontrable en gestion de clients dans des environnements difficiles.
• Capacité à prendre des décisions dans un cadre orienté client.

Responsibilities

• Fournir des conseils et des informations aux clients.
• Promouvoir la sécurité et garantir un environnement station sûr.
• Participer à la gestion des opérations de trains.

Skills

Proactivité

Service client exceptionnel

Communication efficace

Job description

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Customer Service Assistant - Platform (BOG/BAA), Bognor Regis

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Client:

Govia Thameslink Railway

Location:

Bognor Regis, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dcd0681f22cb

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

Key Info

Role: Platform Assistant

Contract: Full Time, averaging 35 hours per week + rostered Sundays

Roster: Earlies & Lates - covering between 04:00 and 01:45 approx

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey. It is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant, you can do just that. You are responsible for:

• Providing the highest possible standard of advice, information, and service to our customers
• Delivering a safe, attractive retail station environment
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information

These roles cover 24-hour operation, so due to the shift times, you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required, as there may not always be a train service available.

All roles may involve standing for long periods, working weekends and bank holidays.

Platform-based roles are safety-critical due to the direct involvement with the operational railway.

Experience / Skills

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
• Demonstrable experience of managing customers effectively in difficult environments.
• An effective communicator and must be able to demonstrate this both through your application and/or assessments.
• Live in the local area to be able to get to and work and home.
• Able to make decisions in a customer-focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension, and much more.