Customer Service Assistant - Platform (BOG/BAA)

Govia Thameslink Railway; Barnham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading transport company is looking for a Customer Service Assistant to enhance positive experiences for travelers at the station. The role involves providing customer advice, maintaining safety, and supporting a dynamic team environment. Candidates should possess strong customer service skills and live locally to ensure reliable commuting.

Benefits

Free travel on our network

Discounts on other TOCs

Final salary pension

Qualifications

• Proactive customer-focused approach.
• Exceptional customer service skills.
• Experience managing customers in challenging environments.

Responsibilities

• Provide high standards of advice, information, and service.
• Maintain a safe and attractive retail station environment.
• Participate in safe train and station operations.

Skills

Customer-focused approach

Customer service skills

Effective communication

Job description

Customer Service Assistant - Platform (BOG/BAA), Barnham

Client:

Govia Thameslink Railway

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b0984e16823f

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Key Info

• Role: Platform Assistant
• Contract: Full Time, averaging 35 hours per week + rostered Sundays
• Shift Pattern: Earlies & Lates, covering between 04:00 and 01:45 approx

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey, making your role vital for creating positive customer experiences.

Your key responsibilities include:

• Providing high standards of advice, information, and service to customers
• Maintaining a safe and attractive retail station environment
• Participating in safe train and station operations by following procedures
• Promoting relevant marketing materials and information

These roles operate 24 hours, so candidates must live locally and have transportation to arrive for the first shift and to work the last shift, as train services may not always be available.

Roles involve standing for long periods, working on weekends and bank holidays.

Platform-based roles are safety-critical due to direct involvement with the operational railway.

Experience / Skills

• Proactive customer-focused approach with a passion for supporting the team
• Exceptional customer service skills, setting an example for others
• Experience managing customers in challenging environments
• Effective communication skills demonstrated through application and assessments
• Reside locally to facilitate commuting
• Ability to make customer-focused decisions and follow instructions effectively

In return, you'll enjoy a varied work schedule, opportunities for learning and progression, industry benefits, and a supportive team environment. Benefits include free travel on our network, privilege Oyster card, discounts on other TOCs, final salary pension, and more.