Customer Service Assistant Over 18

Tenpin; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant entertainment venue in Glasgow seeks a Customer Service Assistant to provide outstanding service in a fast-paced environment. Responsibilities include managing reception bookings, hosting events, and maintaining cleanliness while ensuring exceptional customer experiences. The ideal candidate should be enthusiastic, organized, and flexible with their schedule. This role offers the potential for career development and numerous benefits, including free bowling and discounts for family and friends.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6+ hours)

Enhanced Maternity, Paternity, Adoption leave

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Determined and enthusiastic, able to work in a fast-paced environment.
• Excellent customer service with a 'nothing is too much trouble' attitude.
• Fully flexible schedule, including evenings and weekends.

Responsibilities

• Provide excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events and maintain cleanliness.

Skills

Determination

Enthusiasm

Excellent customer service

Communication skills

Flexibility

Organizational skills

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast‑paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organized, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2‑minute application.