Customer Service Assistant - Night Shift

Vita Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vita Group seeks a Night-Time Customer Service Assistant to deliver exceptional service and maintain high standards at their luxury properties. This role involves providing personalized assistance to residents, managing facilities during night shifts, and ensuring a welcoming environment. Candidates should possess strong customer service skills and be available for flexible working hours.

Benefits

Paid holidays (28 days pro-rata, including bank holidays)

Birthday leave

Perkbox lifestyle perks

Royal London Pension contributions

Annual parties and events

Recognition programs

Career development opportunities

24/7 Employee Assistance Program

Qualifications

• Experience in delivering premium customer service.
• Proactive in maintaining cleanliness and safety.
• Multilingual abilities are a plus.

Responsibilities

• Provide exceptional, personalized service to residents.
• Maintain cleanliness and upkeep of site and facilities.
• Address issues or challenges promptly and effectively.

Skills

Customer Service

Communication

Organizational Skills

Technological Savvy

Job description

Night-Time Customer Service Assistant

Location: Newcastle

Hourly Rate: £13

Working Hours: 9pm – 6am. x2 shifts per week. Availability needs to be Monday - Sunday as shift will vary each week.

Vita Student offers next-level apartment design with a variety of studios to suit our students' lives, providing privacy or shared living. We deliver style, luxury, and comfort, surrounded by premium amenities and vibrant city life. We’re seeking a Night-time Customer Service Assistant to provide a luxury, home-from-home experience for our residents while maintaining our site & facilities to the highest standards.

Responsibilities

1. Provide exceptional, personalized service to residents by anticipating and fulfilling their needs, offering local attraction information, and handling inquiries to ensure a seamless experience.
2. Greet and welcome students and guests warmly and vibrantly at front of house/reception.
3. Be available to answer questions and assist as needed.
4. Maintain the cleanliness and upkeep of our site and facilities, ensuring communal areas are kept to high standards during night shifts.
5. Ensure residents and guests respect the facilities.
6. Address issues or challenges promptly and effectively.
7. Conduct regular building surveys every 4-6 hours and report findings.
8. Replenish refreshments such as coffee, tea, milk, and vending machine items.
9. Manage parcel storage for easy access by students.
10. Serve as the primary contact for incidents or emergencies onsite.
11. Maintain waste management areas, adhering to health & safety regulations and addressing hazards.

Professional Experience

• Experienced in delivering premium customer service.
• Proactive in maintaining cleanliness and safety, with some cleaning duties involved.
• Technologically savvy, capable of supporting various systems and software.

Personal Characteristics

• Respectful of cultural diversity, delivering an inclusive approach.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership qualities; calm under pressure.
• Creative, positive, adaptable, resilient, and able to handle extended standing and repetitive tasks.
• Flexible availability to cover 24/7 operations, including holidays and special occasions.

Why Work for Us

Our employees take pride in working at luxury properties with high standards. Benefits include:

• Paid holidays (28 days pro-rata, including bank holidays)
• Birthday leave
• Perkbox lifestyle perks
• Royal London Pension contributions
• Annual parties and events
• Recognition programs
• Career development opportunities
• 24/7 Employee Assistance Program

Additional Information

Employment is subject to satisfactory pre-employment checks, including DBS. We are unable to sponsor visas; applicants must have the right to work in the UK.