Customer Service Assistant - Night Shift

Vita Student; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in student accommodation is looking for a Night-Time Customer Service Assistant in Newcastle. The role involves providing exceptional service to residents, maintaining high standards of facilities, and ensuring a positive living experience. Ideal candidates will have strong customer service skills, a hands-on approach to maintenance, and the ability to work flexible hours. Benefits include paid holidays, access to perks, and career development opportunities.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday off

Access to Perkbox perks and discounts

Royal London pension with employer contributions

Annual parties and events

Recognition schemes and career development opportunities

Confidential employee assistance program

Qualifications

• Experienced in delivering premium customer service.
• Technologically adept, familiar with various systems and software.

Responsibilities

• Provide exceptional service to residents, anticipating their needs.
• Maintain cleanliness and high standards in communal areas.
• Act as the primary contact for incidents or emergencies onsite.

Skills

Customer Service

Communication

Organizational Skills

Leadership

Multilingual

Job description

Night-Time Customer Service Assistant - Newcastle

Hourly Rate: £13

Working Hours: 9pm – 6am, with 2 shifts per week. Availability needed from Monday to Sunday, as shifts will vary weekly.

Vita Student offers next-level apartment design with a variety of studios tailored to our students' lifestyles, providing privacy or shared living options. We combine style, luxury, and comfort with premium amenities and vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents while maintaining the highest standards of our site and facilities.

Role Overview

Provide exceptional, personalized service to residents by anticipating their needs, offering local information, and handling inquiries to ensure a seamless and positive experience. Maintain the upkeep of our site and facilities.

• Greet and welcome students and guests with a warm, friendly attitude at the front of house/reception.
• Address questions and assist as needed.
• Maintain cleanliness and high standards in communal areas during night shifts.
• Ensure respectful use of facilities by residents and guests.
• Resolve issues or challenges promptly.
• Conduct regular building surveys (block walks) every 4-6 hours, reporting findings.
• Replenish refreshments like coffee, tea, milk, and vending items.
• Manage parcel storage for easy resident access.
• Act as the primary contact for incidents or emergencies onsite.
• Maintain waste management areas, adhering to health and safety regulations.

Ideal Candidate

Professional Experience

• Experienced in delivering premium customer service.
• Hands-on approach to cleaning and maintaining communal areas, even if not a professional cleaner.
• Technologically adept, familiar with various systems and software.

Personal Characteristics

• Respectful of diverse cultural backgrounds and beliefs, promoting an inclusive environment.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership qualities, able to stay calm under pressure.
• Creative, positive, adaptable, and resilient.
• Able to stand for extended periods and perform repetitive tasks; accommodations considered.
• Flexible availability to cover 24/7 operations, including holidays and special celebrations.

Benefits

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday off to celebrate.
• Access to Perkbox perks and discounts.
• Royal London pension with employer contributions.
• Annual parties and events.
• Recognition schemes and career development opportunities.
• Confidential employee assistance program.

Additional Information

All employment offers are subject to satisfactory pre-employment checks, including DBS. Please note, we cannot sponsor visas or work permits.