Customer Service Assistant - Night Shift

Vita Student; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night-Time Customer Service Assistant to enhance the living experience for students. This role involves providing exceptional service, maintaining communal areas, and ensuring safety during night shifts. Ideal candidates will be adaptable, tech-savvy, and possess strong communication skills. With a focus on luxury and comfort, this position offers a vibrant work environment and opportunities for personal growth. Join a team dedicated to creating a welcoming atmosphere and enjoy a range of benefits, including paid holidays and career development.

Benefits

Paid Holidays

Day Off for Birthday

Access to Perkbox

Pension Contributions

Annual Parties and Events

Recognition Programs

Career Development

Employee Assistance Program

Qualifications

• Experience in delivering high-quality customer service.
• Proactive in maintaining cleanliness and safety.

Responsibilities

• Provide exceptional service to residents and guests.
• Maintain cleanliness of communal areas during night shifts.
• Conduct regular building surveys and report findings.

Skills

Customer Service

Cleaning Duties

Technological Proficiency

Multilingual Skills

Job description

Night-Time Customer Service Assistant - Coventry

Hourly Rate: £13.50

Working Hours: 9:30pm – 6:30am. 2x 9-hour shifts per week

Vita Student's offers innovative apartment designs with a variety of studios to suit students' lifestyles, providing privacy or shared living. We focus on style, luxury, and comfort, complemented by premium amenities and vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a luxurious, home-from-home experience for our residents and ensure our site and facilities are maintained to the highest standards.

Our Night-Time Customer Service Assistant role involves:

1. Providing exceptional, personalized service to residents, anticipating their needs, and offering local information to create a seamless experience.
2. Greeting and welcoming students and guests warmly as Front of House / Reception.
3. Being available to answer questions and assist residents and guests.
4. Maintaining the cleanliness and upkeep of communal areas throughout the night shift.
5. Ensuring respectful use of facilities by residents and guests.
6. Addressing issues or challenges promptly and effectively.
7. Conducting regular building surveys (block walks) every 4-6 hours and reporting findings.
8. Replenishing refreshments and managing vending supplies.
9. Managing parcel storage and access for students.
10. Serving as the primary contact for incidents or emergencies onsite.
11. Maintaining waste management areas in compliance with health and safety regulations.

Ideal Candidate Profile:

Professional Experience:

• Experienced in delivering high-quality customer service.
• Comfortable with cleaning duties and proactive in maintaining communal area cleanliness and safety.
• Technologically proficient with various systems and software.

Personal Characteristics:

• Ability to work in a multicultural environment, respecting diversity.
• Excellent communication skills; multilingual skills are a plus.
• Strong organizational and leadership qualities, remaining calm under pressure.
• Adaptable, creative, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks, with reasonable adjustments as needed.
• Flexible availability to work across our 24/7 operation, including holidays and special occasions.

Benefits of Working with Us:

• Paid holidays (28 days including bank holidays, pro-rata).
• Day off for your birthday.
• Access to Perkbox for discounts and perks.
• Royal London pension contributions.
• Annual parties and events.
• Recognition programs for outstanding performance.
• Career development and training schemes.
• Confidential Employee Assistance Program.

Additional Information:

All employment offers are subject to satisfactory pre-employment checks, including DBS. We are unable to sponsor visas; therefore, applicants must have the right to work in the UK without sponsorship.