Customer Service Assistant - Night Shift

Vita Student; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

Vita Student is seeking a Night-Time Customer Service Assistant in Belfast to provide exceptional service to residents during night shifts. Responsibilities include maintaining cleanliness, handling emergencies, and ensuring respectful use of facilities. The role offers a competitive hourly rate and various benefits, including paid holidays and career development opportunities.

Benefits

Paid holidays, including your birthday

Access to Perkbox lifestyle perks

Royal London pension scheme with employer contributions

Annual parties and recognition programs

Career development opportunities

Confidential employee assistance services

Qualifications

• Experience in customer service with a proactive approach.
• Strong communication skills; multilingual abilities a plus.
• Flexible availability for 24/7 support.

Responsibilities

• Provide personalized service to residents and guests.
• Maintain cleanliness of communal areas during night shifts.
• Handle onsite issues or emergencies.

Skills

Customer service

Communication

Technologically savvy

Organizational skills

Adaptability

Job description

Night-Time Customer Service Assistant - Belfast

Hourly Rate: £13

Working Hours: 9pm – 6am, Monday - Sunday, 2 shifts per week. Flexibility required due to varying rota.

Vita Student offers stylish, luxurious apartments designed to suit students' lifestyles, providing privacy or shared living experiences. We aim to deliver a home-from-home experience, maintaining high standards across our premium site and facilities.

Responsibilities

• Provide exceptional, personalized service to residents, including greeting guests, answering questions, and offering local information.
• Maintain cleanliness and upkeep of communal areas during night shifts.
• Ensure respectful use of facilities by residents and guests.
• Handle issues or emergencies onsite as the primary contact.
• Conduct periodic building surveys and report findings.
• Replenish refreshments and manage parcel storage for residents.
• Manage waste areas following health and safety standards.

Candidate Profile

• Experience in customer service, with a proactive approach to cleanliness and safety.
• Technologically savvy, capable of supporting various systems and software.
• Strong communication skills, with multilingual abilities a plus.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks.
• Flexible availability to ensure 24/7 resident support, including holidays and special occasions.

Benefits

• Paid holidays, including your birthday.
• Access to Perkbox lifestyle perks.
• Royal London pension scheme with employer contributions.
• Annual parties, recognition programs, and career development opportunities.
• Confidential employee assistance services.

Note: All employment offers are subject to DBS checks. We cannot sponsor visas at this time.