Customer Service Assistant - Full Time - Marina Centre

Freedom Leisure; Great Yarmouth; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance the experience of visitors at their vibrant leisure centre. This role involves being the first point of contact for customers, ensuring they receive exceptional service while managing memberships and food sales. With a commitment to community well-being, this position offers full training and opportunities for career progression across numerous facilities. Join a team dedicated to making a positive impact and enjoy a variety of benefits designed to promote employee satisfaction and well-being.

Benefits

Staff benefit scheme

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Insurance and saving schemes

Financial advice

Cycle-to-work scheme

Car Leasing scheme

Fully funded training

Qualifications

• Experience in face-to-face customer service.
• Ability to prioritize tasks effectively.

Responsibilities

• Serve customers using exceptional customer service skills.
• Promote and sell various products offered by the leisure centre.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Job description

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

The Marina Centre provides an exciting range of activities for residents and visitors alike. Including a leisure pool with two slides, fun splash zone, clip and climb, impressive fitness suite and exercise studios and sports hall providing a wide range of activities. The centre also boasts an amazing café overlooking the beach, providing a focal point for the community.

We are looking for a Customer Service Assistant to join our team! Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally you will have experience of dealing with customers, either face to face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required) and generally ensuring a great service is received by all our customers. We want our employees and customer to have the best experience possible, so if this sounds like you, we want to hear from you.

The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (Rota basis)

• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face to face environment
• Ability to prioritise
• Team orientated approach
• To be friendly, helpful and polite

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 27th May 2025

Salary: Up to £23,555 per annum