Customer Service Assistant - Flexible Retail & Community

Tesco; Ely; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our fast-paced retail team. You will handle customer queries, stock shelves, process payments and help maintain the store appearance.

As part of the team, you’ll focus on delivering great service, welcome customers, support flexible working, and participate in community initiatives and charity events. You’ll contribute ideas to improve service, learn on the job, and be part of a welcoming environment across local

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.

Job description

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our fast-paced retail team. You will handle customer queries, stock shelves, process payments and help maintain the store appearance.

As part of the team, you’ll focus on delivering great service, welcome customers, support flexible working, and participate in community initiatives and charity events. You’ll contribute ideas to improve service, learn on the job, and be part of a welcoming environment across local