Customer Service Assistant: Flexible Hours & Local Impact

Tesco; Crewe; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible Working

Community Involvement

Inclusive workspace

Job summary

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our busy retail team in Crewe. You’ll help customers, stock shelves, operate tills, and keep the store welcoming and well-presented.

You’ll contribute to a safe, clean environment, follow policies including age checks, assist with post office operations where applicable, and support flexible working arrangements and community initiatives that reflect our values.

Qualifications

• Provide excellent customer service with passion and pride.
• Assist across tills, online orders, replenishment and stock routines.
• Follow safety procedures and age‑check policies (Think 25).
• Support post office operations where applicable.

Responsibilities

• Know my customers and serve them with passion and pride.
• Encourage feedback via the ‘have your say’ survey.
• Work across all areas including tills, replenishment, vending and stock.
• Clock in and out to ensure accurate pay.
• Maintain a clean, safe store and follow security procedures.
• Take part in community and charity events to create a welcoming atmosphere.
• If needed, run the shift in the absence of the Shift Leader/Store Manager.
• Adhere to training and store policies to ensure legal compliance.
• If applicable, undertake Post Office Local duties and checks.

Skills

Customer service

Cash handling

Stock replenishment

Tills operations

Safety procedures

Policy compliance

Teamwork

Timekeeping

Tools

Post Office Local background check

Job description

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our busy retail team in Crewe. You’ll help customers, stock shelves, operate tills, and keep the store welcoming and well-presented.

You’ll contribute to a safe, clean environment, follow policies including age checks, assist with post office operations where applicable, and support flexible working arrangements and community initiatives that reflect our values.