Customer Service Assistant - Ballymoney

TN United Kingdom; Ballymoney; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading company in Ballymoney is seeking a Customer Service Assistant to support the shop's operations. This part-time role involves assisting customers, processing bets, and maintaining high service standards. Ideal for individuals looking for flexible work patterns and opportunities for career progression.

Benefits

Life Assurance Scheme

Pension contribution is matched to 4%

Staff competitions

Staff bonuses and incentives

Employee Assistance Program

Refer a Friend Scheme

Wedding and Baby Gifts

Many opportunities for career progression

Qualifications

• Must be over the age of 18.
• A drive for creating customer relationships.
• Be adaptable and have the ability to react quickly.

Responsibilities

• Assist the Manager with the day-to-day running of the business.
• Accurately process bets through the EPOS System.
• Ensure that all procedures are followed.

Skills

Customer Relationship Management

Flexibility

Adaptability

Job description

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Customer Service Assistant - Ballymoney, Ballymoney

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Client:

BoyleSports

Location:

Ballymoney, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ae31656f90d4

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Title:Customer Service Assistant
Department: Retail
Reporting to: Shop Manager/Regional Manager
Location:Ballymoney
Job Type:Part time - mostly weekend work

Your Role:

A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, hanging papers and stocking coupons, slips and pens, you will ensure high standards are maintained throughout the day all the while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related.

You will need to be a people person with enthusiasm and drive to progress to the Manager level and beyond….

Key Responsibilities:

• Assist the Manager with the day-to-day running of the business
• Accept bets as per procedure and in a timely manner.
• Accurately process bets through the EPOS System.
• Ensure that all procedures are followed.
• Cash management.
• Keep shop standards to a high quality.
• Adhere to Social Responsibility duties.

Requirements:

• Must be over the age of 18.
• A drive for creating customer relationships.
• Be adaptable and have the ability to react quickly.
• Be flexible as our business operates 7 days a week.

Training & Development:

In BoyleSports we take pride in our staff, and we want to help encourage their professional development. Within the company, we offer two routes to progression.

The traditional route is to progress and begin your journey towards management. Training is delivered on the job with the support of our training and development team.

We also recognize that our Retail Team Members become product experts and the experience and knowledge gained in our retail branches is invaluable across our business.

Many of our Retail colleagues have progressed on to roles within our Trading, Marketing, HR, IT Departments and more, in our Dundalk HQ or our Gibraltar and Manila offices.

Flexible work patterns. Ideal for those looking for either part-time or full-time employment. Work with us and we will work with you.

• Life Assurance Scheme
• Pension contribution is matched to 4%
• Staff competitions
• Staff bonuses and incentives
• Employee Assistance Program
• Refer a Friend Scheme
• Wedding and Baby Gifts
• Many opportunities for career progression

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.