Customer Service Assistant

Elior Inc; Woodington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elior is seeking a Customer Service Assistant to be the friendly face for customers, providing helpful, prompt, and professional support in person, by phone, or online. You will handle queries, process transactions, and ensure a positive experience while maintaining a clean, welcoming service area.

Experience in customer service or front-of-house roles is preferred, with strong communication and problem-solving skills to support the team and adapt to high-paced environments.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a customer service or front-of-house role.
• Strong problem-solving and organisational abilities.

Responsibilities

• Greet and assist customers with queries, purchases, or service requests.
• Provide accurate information on products, services, and policies.
• Handle customer enquiries via phone, email, and in person.
• Resolve complaints or escalate issues where appropriate.
• Process transactions, orders, and returns accurately.

Skills

Communication skills

Customer-focused

Problem-solving

Calm under pressure

Team player

Tools

IT systems

Tills

Booking platforms

Job description

As a Customer Service Assistant, you'll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You'll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escalates issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks
• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team
• We're a specialist catering company dedicated to providing delicious, healthy and exciting food for Independent Schools. We know the crucial role that food can play on a pupil's ability to learn, develop and ultimately flourish. Food isn't simply fuel, it's critical to creating happy, healthy and inquisitive young minds.
• Lexington is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List.
• We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!, At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.