Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Wickham Market; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

22 days holiday

Bank holiday entitlement

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Training and apprenticeship programmes

Discounts across retailers

Cycle To Work scheme

SmartTech after probation

Employee Assistance Programme

Job summary

The East of England Co-operative Society Limited is seeking a Customer Service Assistant to help deliver outstanding service at the point of sale.

Join a diverse team and contribute to community engagement while meeting store standards, handling enquiries, and supporting colleagues through flexible part-time shifts.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Excellent communication skills.
• Positive attitude and team spirit.
• Engaged and self-motivated approach.
• Willing to learn and adapt to change.
• Basic numeracy, literacy and IT skills.

Responsibilities

• Support your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
• Work as part of a diverse and motivated team to attract and delight customers each day.
• Assist with daily store operations and contribute to ongoing business growth.

Skills

Friendly and approachable

Reliable team player

Effective communication

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Numeracy, literacy, and IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills. Working Day Shift start/end time: Friday 6pm - 10.15pm Sunday 9am - 1pm. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.
• Working Day Shift start/end time Friday 6pm - 10.15pm Sunday 9am - 1pm