Customer Service Assistant

Allscreens Nationwide Ltd; Colchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

20% discount in food stores

22 days holiday (plus bank holidays)

Enhanced family leave & pay

Training & apprenticeship programmes

Retail discounts across network

Employee wellbeing support

Cycle to Work scheme

Employee recognition

Long service awards

Remote GP service

Employee Assistance Programme

Job summary

East of England Co-op is hiring a Customer Service Assistant in Colchester. You will support the store to deliver high standards of customer service, product availability and presentation, and community engagement.

You will join a diverse team, with opportunities for training and development. Roles are non-contractual in pattern and shift flexibility is offered to balance commitments and work-life balance.

Qualifications

• Friendly and approachable
• Reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Basic level of numeracy, literacy, and IT skills
• Over 18 years of age or over

Responsibilities

• Support your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
• Working as part of a diverse and motivated team who strive to attract and delight customers daily.
• We welcome flexible shift patterns to suit you and the business.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn

IT skills (basic)

Numeracy/Literacy (basic)

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Normal working pattern for this role:

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.