Customer Service Assistant

Elior Group; Wellow; Vor Ort; GBP 15.000 - 22.000; Teilzeit

Benefits dieser Stelle

Free meals

Flexible working (part time)

School calendar holidays

Leave for life's moments

Volunteer days

Career development

Wellbeing support

Pension & life assurance

Exclusive discounts

Zusammenfassung

Elior Group is seeking a friendly front-of-house team member for a school catering setting. You will greet customers, provide product information, and handle queries across in-person, phone, and email channels. The role includes processing transactions, maintaining a welcoming service area, and supporting the team with admin tasks.

The position is term-time only, Monday to Friday, 10:00 am–2:00 pm, with opportunities to grow within the company and benefit from employee perks.

Qualifikationen

• Experience in customer service or front-of-house roles is essential.
• Strong communication and interpersonal abilities.
• Ability to handle multiple queries and stay calm under pressure.

Aufgaben

• Greet customers and assist with queries, purchases, or service requests.
• Provide accurate information on products, services and policies.
• Handle enquiries via phone, email, and in person; resolve complaints or escalate when needed.
• Maintain a tidy, welcoming front-of-house environment.
• Process transactions, orders and returns accurately.
• Keep up to date with company promotions and offerings.
• Support wider team with administrative tasks.

Kenntnisse

Customer service

Front-of-house

Communication skills

IT literacy

Problem solving

Team player

Tools

Till systems

Jobbeschreibung

We're a specialist catering company dedicated to providing delicious, healthy and exciting food for Independent Schools. We know the crucial role that food can play on a pupil's ability to learn, develop and ultimately flourish. Food isn't simply fuel, it's critical to creating happy, healthy and inquisitive young minds.

Lexington is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List.

Working Pattern: Monday to Friday, term time only 10:00 am - 2:00 pm

Salary: £12.71

What you'll be serving up...

• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or elevate issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks

The ingredients you'll bring...

• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - Flexibility around family life with holidays that match the school calendar.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here!

We Celebrate You!

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help!