Customer Service Assistant

Wakefield Council; Wakefield; On-site; GBP 10,000 - 15,000; Part time

Job summary

Wakefield Council is seeking a highly motivated individual to join the library service. This role involves delivering exceptional customer service and contributing to an engaging events programme at Horbury Library, focusing on enhancing customer experience.

Qualifications

• Previous experience in a customer-facing environment.
• Calm approach when dealing with complex situations.
• Ability to engage with both adults and children.

Responsibilities

• Provide a high standard of customer service.
• Contribute to the delivery of a comprehensive events programme.

Skills

Customer Service

Interpersonal Skills

ICT Proficiency

Tools

Microsoft Office

Job description

We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 21hrs per week and based at Horbury Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile bycontributing to the delivery of a comprehensive events programme.

You will have:

• a positive and flexible approach

• excellent interpersonal skills

• previous experience in a customer facing environment

• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages

• a calm approach when dealing with complex and stressful situations

• the ability to engage and interact appropriately with both adults and children

• the ability to encourage and motivate customers to participate in activities which enhances the customer experience.

As part of the interview process, you will be required to complete an interactive task.

If you would like any more information about this exciting role, please contact:

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Chris Williams.

To apply please click the Apply Nowlink below.

Create a job alert and receive personalised job recommendations straight to your inbox.