Customer Service Assistant

Co-Operative Energy Ltd; Stourbridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

30 days annual leave

Health and wellbeing programmes

Training and development programs

Enhanced family leave

Job summary

OurCoop is seeking a Customer Service Assistant to help customers at the till, assist with stock and keep the store welcoming and well-presented. Shifts may include evenings and weekends to support peak times.

The ideal candidate focuses on delivering excellent service, communicates clearly with customers and colleagues, and remains enthusiastic and resilient in demanding moments. We value diversity and transferable skills in every applicant.

Qualifications

• Customer-focused with strong communication and interpersonal skills.
• Able to listen, interact and engage with customers and team members.
• Enthusiastic, adaptable and capable of supporting colleagues during busy times.

Responsibilities

• Provide a fast, friendly and efficient checkout experience.
• Go the extra mile to ensure a fantastic store experience for every customer.
• Replenish stock and maintain a welcoming, orderly store appearance.

Skills

Customer focus

Communication

Team player

Friendly demeanor

Resilience

Job description

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn't align perfectly with the job description, don't worry! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!