Customer Service Assistant

Get Recruited Ltd; Salisbury; On-site; GBP 27,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Assistant in a leading company that is expanding its operations. This role promises a dynamic environment where you will handle customer inquiries, process bookings, and provide essential support to the Operations team. With a focus on training and development, you will thrive in a fast-paced setting while honing your communication and problem-solving skills. If you're passionate about delivering exceptional customer experiences and are eager to advance your career, this position is perfect for you. Join a successful team and make a difference in customer service today!

Benefits

Training & Development

Career Advancement Opportunities

Qualifications

• Experience in a Customer Service role is essential.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Handle incoming calls, emails, and online enquiries efficiently.
• Process bookings and manage customer concerns and complaints.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Organizational Skills

Attention to Detail

Teamwork

Tools

Microsoft Office

Online Booking System

Job description

CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to £27,000 + TRAINING & DEVELOPMENT

THE OPPORTUNITY:
We're exclusively recruiting on behalf of a leading and highly successful business that is looking to expand its operation due to the continued success of the company. After a record-breaking year in 2024, including the opening of several new sites, they are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!

THE CUSTOMER SERVICE ASSISTANT ROLE:

• Handling incoming calls, emails, and online enquiries promptly and efficiently
• Processing bookings using an online booking system
• Handling customer concerns, enquiries, and complaints
• Managing booking rescheduling and modifications
• Processing refunds where applicable
• Ensuring customer records are kept up to date
• Providing customers with relevant information about their bookings both in advance and on the day
• Providing administrative support to the Operations team

THE PERSON:

• Experience in a Customer Service or Customer Experience role is essential
• Excellent communication skills and ability to liaise with customers, colleagues, and suppliers/third parties
• Strong problem-solving abilities
• Able to work well in a fast-paced and sometimes pressurised environment
• Intermediate user of Microsoft Office packages
• Strong attention to detail
• Excellent organisational skills
• Confident to work efficiently as part of a team

Get Recruited is acting as an Employment Agency in relation to this vacancy.