Customer Service Assistant

Bandai Namco Amusement Europe Ltd; Romford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd is seeking a customer-focused retail team member in Romford. You will greet customers, offer product recommendations, and keep the store appealing and well-maintained.

You will process transactions and collaborate with management to hit sales targets across tills, arcade areas, and shop floor sections. The role includes participating in promotions, events, and occasionally off-site activities, while ensuring faults are reported and inventory is well managed.

Qualifications

• Greet customers with a warm, friendly demeanor.
• Provide product knowledge and recommendations.
• Maintain a clean, well-presented store environment.

Responsibilities

• Greet customers warmly and provide friendly service.
• Answer questions with product expertise and make recommendations.
• Keep the store clean, well-maintained and visually appealing.
• Process customer transactions accurately and report errors to management.
• Assist across departments including tills, arcade areas, shop floor retail, Gashapon, game promotions, etc.
• Support promotions and themed events, including off-site occasions when needed.
• Ensure all machine faults are reported to the proper team.
• Collaborate with store management to meet sales targets and performance goals.
• Assist with inventory tasks: receiving, stocking and merchandise organisation.
• Identify opportunities to increase local market share and overall sales.
• Provide onboarding and training to other employees.
• Promote a positive and inclusive team environment.

Job description

Role Summary:

To provide great customer service to customers and complete duties as required by the management team.

Role Description

• Greet and welcome customers with a warm, friendly demeanour.
• Function as an expert in our product offerings, answering customer questions and providing recommendations.
• Ensure the store is well-maintained, clean, and visually appealing.
• Process customer transactions accurately and efficiently. Any errors are to be reported to management.
• Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Ensure that all machine faults are reported correctly.
• Work with the store management team to achieve sales targets and meet performance goals.
• Assist in inventory management, including receiving, stocking, and organising merchandise.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
• Contribute to a positive and inclusive team environment.

Key Responsibilities

• Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.
• Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.
• Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back-office areas are secure at all times.
• You must maintain professional appearance and conduct at all times.
• Develop a good working relationship between your colleagues and management.