Customer Service Assistant

East of England Co-op; Norwich; Hybrid; GBP 30,000 - 34,000; Part time

Benefits offered by this job

Discounts in stores

Paid holidays

Pension contributions

Death in service

Training & apprenticeship programs

Employee assistance programme

Job summary

East of England Co-op is hiring a part-time Customer Service Assistant in Norwich. The role supports daily store operations, delivering high standards of customer service, and maintaining presentation and compliance. The position requires strong communication, reliability, and a proactive, flexible approach to shift patterns.

The role involves evening shifts (5pm-9pm on Sun/Tue/Sat) and contributes to community engagement while offering a competitive hourly rate and employee benefits.

Qualifications

• The candidate should be friendly, approachable, and a reliable team player.
• Good communication skills and a positive attitude are essential.
• Willingness to learn, adapt, and balance duties with a flexible work pattern.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation.
• Ensure compliance and engagement with the local community.
• Assist in maintaining a welcoming and well-presented store environment.

Skills

Friendly and approachable

Reliable team player

Effective communication

Positive attitude

Engaged and self-motivated

Willing to learn

Numeracy, literacy and IT skills

Job description

# Customer Service Assistant## Vacancy Introduction**Come and join our team!**As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.**Want to know more? **Take a look at our job description attached to the bottom of this webpage.******Normal working pattern for this role:**| | || --- | --- || Working Day | Shift start/end time || Sunday | 5pm - 9pm || Tuesday | 5pm - 9pm || Saturday | 5pm - 9pm |**Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.***Our working patterns are non-contractual.* *Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.***The person we are looking for*** Friendly and approachable* A reliable team player* Effective communication skills* A positive attitude* Engaged and self-motivated* Willing to learn and adapt* Have a basic level of numeracy, literacy, and IT Skills**Over 18 roles**Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.**Perks of the job**At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this? * Competitive rates of pay* 20% discount in our food stores, along with other discounts across our family of businesses* 22 days holiday (plus bank holiday entitlement) which increases with service* 5% employer pension contribution* Death in service benefit* Enhanced family leave and pay arrangements\\** Opportunities to grow, with award-winning training and apprenticeship programmes* Great discounts, deals, and cashback across over 900 high street and online retailers* Financial wellbeing support, including Stream* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)* Employee Recognition Scheme* Long Service Awards* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services* Employee Assistance Programme**We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.***\\* Enhanced on statutory terms, subject to service criteria.*### Attached documents* Customer Service Assistant - Job Description.pdfApply+−Leaflet | OpenStreetMap contributors### Customer Service Assistant* **Salary** £12.73 per hour - Total Vacancy Hours: 12* **Frequency** Four Weekly* **Vacancy Reference** 10021512* **Contract Type** Standard - Fixed Term - Part Time* **Closing Date** 14 October, 2026* **Vacancy Category** Customer Service - Food Retail* **Business Unit** Retail* **Location** 57 Cannerby Lane, Sprowston, Norwich, United Kingdom* **Posted on** 8 October, 2026* **Number of Positions** 1