Customer Service Assistant

Southern Co-Op; Horsham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Shopping discounts

Nest pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op is seeking a part-time Customer Service Assistant to join our community-focused retail team. You’ll be the friendly face helping customers, stocking shelves, and ensuring a clean, welcoming store environment.

Join us to contribute to a store that acts as a local hub, with generous benefits and a supportive team culture that values colleagues and members alike.

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude.
• Team player who helps others.

Responsibilities

• Help customers with queries and requests.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Keep the store clean, safe and welcoming.

Skills

Enthusiasm

Hands-on

Team player

Customer queries

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like: Helping customers with queries Keeping shelves stocked and looking great Serving on the checkout Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.