Customer Service Assistant

Southern Co-op; Eastleigh; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

NEST pension

Cycle-to-work scheme

Job summary

Southern Co-op is seeking a friendly Customer Service Assistant to join our local retail team in the community. This part-time role is full of variety and purpose, with an emphasis on making a real difference for neighbours and visitors alike.

You’ll greet customers, assist with queries, stock shelves, serve on the checkout, and help keep the store clean, safe and welcoming. We value teamwork, a hands-on attitude, and a genuine enthusiasm for great service, with flexible hours to fit your life.

Qualifications

• Experience in customer service is preferred.

Responsibilities

• Help customers with queries at the till and on the floor.
• Keep shelves stocked and looking presentable.
• Serve on the checkout and assist with store cleanliness and safety.

Skills

Customer service

Team player

Enthusiastic

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.