Customer Service Assistant

Southern Co-Op; Fareham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op is seeking a part-time Customer Service Assistant to be the friendly face of the local community. You’ll help customers with queries, stock shelves, serve at the checkout, and keep the store welcoming and tidy. This role is varied and meaningful, offering opportunities to support neighbours and colleagues alike.

Join a community-focused team and enjoy a role where every shift makes a difference, with flexible hours and a friendly, supportive environment.

Qualifications

• Genuine enthusiasm for great customer service.
• Hands-on, can-do attitude to support daily store tasks.
• Team player who’s always ready to help.
• Willingness to get stuck into tasks like helping customers, stocking shelves, serving at checkout, and keeping the store clean.

Responsibilities

• Help customers with queries and provide friendly service.
• Keep shelves stocked and looking great throughout the shift.
• Serve on the checkout and process transactions.
• Keep the store clean, safe and welcoming for customers.

Skills

Customer service

Team player

Hands-on attitude

Willingness to help

Education

No formal education required

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like: Helping customers with queries Keeping shelves stocked and looking great Serving on the checkout Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.