Customer Service Assistant

Wickes; Dunfermline; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to enhance the customer experience in their stores. This role emphasizes delivering exceptional service, assisting customers, and ensuring a welcoming environment. With a focus on personal development, employees will receive comprehensive training and support. The company offers a competitive salary structure based on age, alongside a robust benefits package including bonuses, pension contributions, and generous leave policies. Join a team that values inclusivity and well-being, and explore flexible working options to fit your lifestyle.

Benefits

Competitive hourly rates

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days annual leave

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Financial Education & loans

Qualifications

• Experience in a customer-facing role is preferred.
• Must have a valid driving certification.

Responsibilities

• Assist customers with inquiries and provide a high level of service.
• Ensure a friendly and helpful shopping environment.

Skills

Customer Service

Driving Certification

Retail Experience

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. It is essential to hold an appropriate driving certification; please ensure to highlight this skill on your CV.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• Competitive hourly rates: £12.21 for 21 yrs and over, £11.51 for 18-20 yrs, and £8.47 for under 18 yrs.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can discuss this as part of your application process.

Apply now!

* Salary dependent on age.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required — general enquiries or direct CV applications cannot be accepted via this form.