Customer Service Assistant

TN United Kingdom; Dunfermline; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Sales Assistant to join their dynamic team. This role offers the chance to develop your customer service skills while working in a fast-paced environment. With flexible hours and a commitment to personal development, you’ll contribute to a culture that prioritizes safety and compliance. The company provides a supportive atmosphere with opportunities for career progression within a growing organization. If you’re enthusiastic and eager to learn, this position could be your next step in an exciting retail career.

Benefits

Simply Health Plan

Flexible Working Hours

20 Days Annual Leave

Discount Scheme

Pension Contributions

Life Assurance

Qualifications

• Good appreciation of customer service and interpersonal skills.
• Hardworking, reliable, and polite.

Responsibilities

• Serve customers and exceed their expectations.
• Ensure compliance with health and safety and stock management.

Skills

Customer Service Appreciation

Interpersonal Skills

Reliability

Professionalism

Job description

Social network you want to login/join with:

We currently have an opportunity for a Retail Sales Assistant to work XX hours a week in our outlet at XXXX.

What we are looking for:

• A good appreciation of customer service
• No experience necessary as full training will be given
• Hardworking and reliable
• Polite and professional
• In order to comply with petrol licensing regulations, you must be over 18

What is in it for you:

• Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio, and more
• The salary for this role is £12.00 per hour (the Real Living Wage)
• Flexible working hours per week
• 20 days annual leave (pro-rata)
• Access to our Discount scheme
• Pension contributions
• Life Assurance (up to 4 times annual salary)
• A strong culture of safety and compliance principles driven by our Safety F1rst and Doing the Right Thing initiatives
• Focus on personal development and talent, supporting colleagues to thrive within a fast-paced environment

About the role:

Using your excellent customer service skills, you will be responsible for serving customers and exceeding their expectations.

Ensuring compliance with company policies regarding health and safety, cash management, and stock management, you will contribute to store compliance and sales target achievement.

About you:

You’ll have some customer service experience and excellent interpersonal skills. Ideally, you will have retail experience and the ability to deliver success enthusiastically and positively.

What you’ll receive:

The salary for this role is £12.00 per hour (the Real Living Wage). Additional benefits include our discount schemes, pension contributions, and support for your personal and professional development.

Our culture emphasizes safety and compliance, supported by initiatives like Safety F1rst and Doing the Right Thing. We also promote learning, development, and talent nurturing to help colleagues thrive in a fast-paced environment.

Working for us:

With 83 locations across the UK, we offer opportunities for career progression within a FTSE100 company that has demonstrated consistent growth. Partnerships with Spar, Shell, and Gulf enable us to expand across all business areas. In 2021, we launched our Retail Academy to support internal career advancement within retail and beyond.

The successful candidate will be offered employment on Certas Energy terms and conditions.

Certas Energy Ltd is an equal opportunities employer.