Customer Service Assistant

Rita Blue; Cirencester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a friendly Customer Service Assistant to join their Cirencester branch. In this role, you'll be at the heart of the community, engaging with a diverse range of customers and providing them with exceptional service. Your responsibilities will include managing cash transactions, handling customer inquiries, and staying updated on company policies. This position offers a welcoming environment where every day brings new challenges and opportunities to make a difference. Join a company recognized for its commitment to employee wellbeing and flexibility, and help create positive experiences for customers.

Benefits

25 days holiday plus Bank Holidays

Ability to buy and sell holiday allowance

Annual pay review

Personal pension

Annual Success Share scheme

Maternity, paternity, and shared parental leave

Extensive wellbeing support

My Lifestyle retail discounts

Service recognition

Qualifications

• Experience in retail or call center environments providing customer service.
• Ability to handle cash transactions accurately.

Responsibilities

• Engage with customers and provide solutions to their inquiries.
• Manage administrative tasks and handle cash transactions.

Skills

Customer Service Experience

Cash Handling

Communication Skills

Job description

Rita Blue Cirencester, England, United Kingdom

Customer Service Assistant

Rita Blue Cirencester, England, United Kingdom

2 weeks ago Be among the first 25 applicants

About The Role

We're looking for a friendly, helpful person to join the team in our Cirencester branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.

This role will suit someone who is at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, staying updated with our services and policies, managing admin tasks, handling cash transactions carefully and accurately, taking calls, and other duties within our Customer Service area.

Benefits Include

• 25 days holiday plus Bank Holidays
• Ability to buy and sell holiday allowance
• Annual pay review
• Personal pension
• Annual Success Share scheme
• Maternity, paternity, and shared parental leave
• Extensive wellbeing support
• My Lifestyle retail discounts
• Service recognition

About You

For this role, you'll be a people person who can engage with a diverse range of individuals, understand how to help them best, and provide a great experience.

To succeed, you should have:

• Current experience interacting directly with customers and providing excellent service daily
• Recent retail, call centre, or customer-focused background

Desirable Experience

• Experience with cash handling
• Processing customer details or data accurately

About Us

We are one of the largest building societies in the UK, committed to improving the lives of others. Recognized as a Great Place to Work, we offer a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.

Recently, The Co-operative Bank became part of our Group, sharing values and an ethical approach towards members, customers, and colleagues.

We are committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us means building more than just a career.

Flexibility and Why It Matters

We understand the importance of flexibility. Please discuss potential alternative working patterns with us before applying.

Proud to be a Disability Confident Committed Employer

We offer interviews or assessments to all disabled applicants meeting minimum criteria. Applicants can opt into the Disability Confident Interview Scheme by contacting our recruitment team when applying.