Customer Service Assistant

Compass Group PLC; Allington; On-site; GBP 21,000 - 24,000; Full time

Job summary

Compass Group UK&I is seeking a Customer Services Assistant to join DEFENCE operations on a full-time basis (35 hours per week). You will work in a fast-paced environment, delivering excellent customer service, handling cash, and ensuring food hygiene and safety standards are met.

The role supports 250+ UK establishments and requires a positive, reliable team player with a can-do attitude. Applicants should be prepared to work flexible shifts; this position offers progression within a company

Qualifications

• Experience in catering or customer-facing roles is preferred.
• Ability to work in a fast-paced environment and handle cash accurately.
• Strong teamwork and positive attitude toward customers and colleagues.

Responsibilities

• Prepare high-quality food for clients and customers.
• Create attractive food displays and maintain counters.
• Represent Defence and uphold brand image while interacting with customers.
• Handle cash and operate the cash register.
• Comply with food hygiene and health & safety standards.

Skills

Customer service

Cash handling

Team player

Safety awareness

Job description

Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week. As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here’s an idea of what your shift patterns will be:

• Variable shifts

Please note: This role is contracted to 50.2 weeks per year.

Here’s what you need to know before applying:

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Defence and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector.

Our ideal Customer Services Assistant will:

• Have an enthusiastic can-do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety-first mind set
• Have experience within a similar catering-related role, but this isn't essential.

Job Reference: com/#####/95858001/52841243/BU

Defence Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!