Customer Service Apprentice (Shipping Clerk)

Getting In Limited; London; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Apprentice to join their dynamic Traffic Section. This role offers a unique opportunity to learn about export bookings, manage customer queries, and liaise with clients regarding additional charges and damaged containers. As part of a leading international shipping company, you will gain valuable experience in customer service while contributing to a focus on environmental protection. With a commitment to training and development, this apprenticeship will equip you with essential skills for a successful career in customer service.

Qualifications

• Strong communication and organizational skills are essential for this role.
• Customer care skills will enhance service quality.

Responsibilities

• Handle customer queries regarding export matters.
• Input bookings and check equipment availability.

Skills

Communication skills

Organisation skills

Customer care skills

Job description

Customer Service Apprentice (Shipping Clerk)

Apply From: 03/03/2025

Learning Provider

Delivered by THE WKCIC GROUP

Employer

EVERGREEN MARINE (UK) LIMITED

Vacancy Description

There are four customer service sections in total, each with their own unique job functions. We are currently hiring for an Apprentice to join our Customer Service Department, Traffic Section.

Customer Services Traffic - (Export Bookings):

• Take bookings – Input booking in system.
• Haulage – Input booking and check with LOG-IMS for equipment/haulage availability.
• Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs).
• Invoice – Invoice customer for extra charges and chase payment for non-credit customers.
• Damaged container – liaise with customer if container damaged at load site.
• Car shipments – Provide V5 to the police for checking.
• Web bookings – Assist customers with web booking queries.
• Customer Helpline – Handling customer’s queries regarding export matters.

Key Details

Vacancy Title

Customer Service Apprentice (Shipping Clerk)

Employer Description

One of the largest international shipping container companies in the world with a big focus on its customers as well as environmental protection.

Vacancy Location

Evergreen Marine (UK) Ltd, Evergreen House, 160 Euston Road London NW1 2DX

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000304654

Key Dates

Apply From

03/03/2025

Closing Date For Applications

2025-03-16 23:59:59

Interview Begin From

Possible Start Date

2025-03-17 00:00:00

Training

Training to be Provided

Customer service level 2:
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.

Learning Provider

THE WKCIC GROUP

Skills Required

Communication skills
Organisation skills
Customer care skills

Apply Now