Customer Service Apprentice

Specsavers; Greater London; On-site; GBP 23,496,000 - 27,001,000; Full time

Benefits offered by this job

28 days holiday

Paid training and development

Job summary

Specsavers in the United Kingdom is hiring a Customer Service Apprentice for a 13-month paid training program. The role involves delivering excellent service, assisting customers in-store and joining a friendly, experienced team.

The apprenticeship offers full-time hours (40 per week), weekend working, and structured development with ongoing support from colleagues and leaders.

Qualifications

• Passion for providing excellent customer service and making customers’ lives easier.
• Great teamwork and willingness to learn in a busy retail environment.
• Good initiative and adaptability to new tasks and systems.
• Confidence in using IT systems and completing training modules.

Responsibilities

• Deliver customer service in-store, helping shoppers and answering questions.
• Participate in a 13-month paid apprenticeship with structured training.
• Engage with the team and support store operations as needed.

Skills

Customer service

Teamwork

Initiative

IT systems

Communication skills

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary - £8.20 per hour
• 40 hours to include weekend working
• 28 days holiday

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
• You’re not currently enrolled in another government-funded course