Customer Service Apprentice

Specsavers; Banbury; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Job summary

Specsavers in Banbury is offering a Customer Service Apprentice role, a 13‑month paid full‑time apprenticeship designed to build skills and confidence in retail and optics. You’ll join a friendly, experienced team who will support you every step of the way.

The program includes training and development opportunities, with 40 hours per week including weekend work, and a salary of £8.20 per hour plus 28 days holiday.

Qualifications

• Passion for providing excellent customer service.
• Good teamwork and collaboration.
• Proactive attitude and willingness to try new things.
• Confidence in using IT systems.
• Excellent communication and listening skills.
• Open to feedback and development with guidance from the team.
• Not enrolled in another government-funded course.

Responsibilities

• Provide excellent customer service to store customers.
• Participate in training and development during the 13‑month apprenticeship.
• Support store operations and product knowledge within optics.
• Engage with customers in a friendly, professional manner.
• Be part of a team that communicates effectively and supports each other.

Skills

Customer service

Teamwork

Initiative

IT systems

Communication

Active listening

Feedback receptiveness

Tools

IT systems

Job description

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary - £8.20 per hour
• 40 hours to include weekend working
• 28 days holiday

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
• You’re not currently enrolled in another government-funded course