Customer Service and Sales Co-ordinator

BSW Timber; Cargo; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading timber and forestry business as a Customer Service and Sales Coordinator in Carlisle. You will provide excellent customer service and manage key accounts, ensuring customer needs are met efficiently. The role offers competitive salary and benefits, including 31 days holiday and career development opportunities.

Benefits

31 days holiday (inclusive of Bank Holidays)

Company sick pay

Cycle to Work Scheme

24/7 wellbeing support

Life Assurance policy

Funded learning and development opportunities

Employee discounts on BSW products

Access to exclusive deals and discounts

Qualifications

• Experienced in customer service or internal sales.
• Proven track record in managing key customer relationships.
• Ability to influence and negotiate effectively.

Responsibilities

• Handle customer calls and respond to email enquiries timely.
• Maintain customer interactions via CRM system.
• Plan and forecast customer needs based on order history.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem-Solving

Attention to Detail

Tools

Salesforce

Microsoft Excel

Job description

Customer Service and Sales Coordinator

Based Cargo, Carlisle - CA6 4BA

Full-time / Permanent

Monday to Friday, 8.30am to 5pm

We are looking for a Customer Service and Sales Coordinator to join our team in the Customer Service Centre (CSC) based at our BSW Timber site in Carlisle. Responsible for providing first class customer service and sales support for key customer accounts across the BSW Group, you will manage customer enquiries, identifying and meeting the needs of customers.

Specifically, some responsibilities of a Customer Service and Sales Coordinator include:

• Customer call handling & responding to email enquiries in a timely and professional manner.
• Proficiently maintain and record interactions and orders via Salesforce, Customer Relationship Management (CRM) system, providing order acknowledgements, confirming accurate pricing and product information.
• Review order history to plan and forecast customer needs, ensuring service levels meet and exceed expectations.
• Be proactive in contacting customers, following up orders and make offers of focus products and reject/2nd grade stock.
• Work with fellow team members in checking orders and correcting errors.
• Act as liaison between customer, logistics, credit control, marketing, planning and sites across the group.
  
  

About you:

Already experienced in a customer service or an internal sales role, you have a proven track record in the management of key customer relationships. You are confident and motivated with the ability to effectively influence and negotiate with customers, whilst planning and prioritising a busy workload. In addition, you will have:

• Excellent communication skills, both verbal and written.
• Good computer skills across all Microsoft programmes, specifically Excel.
• Excellent influencing and interpersonal skills.
• Metric/Imperial measurement understanding.
• A high attention to detail and problem-solving skills, with a consultative approach.
• A high level of organisational skills and attention to detail.
  
  

About BSW:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

Benefits:

In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:

• 31 days holiday (inclusive of Bank Holidays).
• Company sick pay.
• Cycle to Work Scheme.
• Confidential 24/7 wellbeing support.
• Company provided Life Assurance policy.
• Funded learning and career development opportunities.
• Discounted rate on a range of BSW products including Woodfuel Direct.
• Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
  
  

Interested? Click APPLY to send us your CV and complete our online application form.

Closing Date for Applications: 30th June 2025

The Company’s Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms