Customer Service and Sales Administrator - Chelmsford

GRS Group; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the Paving and Tile industry is seeking a Customer Service & Sales Assistant in Chelmsford. In this role, you will support the external sales team and manage customer orders while enhancing relationships with clients. You will also be responsible for ensuring compliance with HR and Health & Safety regulations, making it essential for candidates to be detail-oriented and self-motivated.

Benefits

23 Days holiday + Bank Holidays

Death In Service Benefit

Access to GP Line for you and your household

Employee Assistance Programme access

Qualifications

• Proficient in MS Office (Excel/Word/PowerPoint).
• Excellent communication skills via telephone and in writing.
• Customer service experience is desirable.

Responsibilities

• Processing orders both manually and electronically.
• Liaising with customers and plant managers.
• Delivering excellent customer service and managing complaints.

Skills

Customer Service Experience

Organization & Problem Solving Skills

Listening Skills

Communication Skills

Attention to Detail

Tools

MS Office

Job description

We are currently looking for an enthusiastic, driven, and adaptable individual to work alongside our energetic team in Chelmsford. The role requires a CAN-DO attitude. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!

Job Purpose

This is an exciting opportunity to help with the growth of of our business through managing and maintaining an accurate 'Customer Service & sales' information system for the Paving department. Grow your own personal potential with us. To support and strengthen customer relationships with our diverse customer base. Work closely with our external sales team to put us at the top of the Paving and Tile markets in the UK. Enabling the business to continue to grow by meeting exciting targets along the way.

Main Duties And Responsibilities

• Processing orders - manually and electronically.
• Taking orders via phone, email, and EDI.
• Liaising with plant managers to ensure the smooth running of deliveries.
• Liaise with our external sales teams to provide support with identifying potential new business.
• Establish a good working relationship with customers.
• Take customer calls, queries, and complaints.
• Always deliver excellent customer service.
• Liaise with the Yard teams and hauliers to ensure orders are dispatched correctly.
• Work closely with the Operations and Procurement team.
• Promote the company's service, product range and brand/image.
• Any other additional tasks as may be required by the sales representative or manager.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.
  
  

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB

• Proficient use of: MS Office (Excel / Word / PowerPoint) - Essential.
• Customer Service Experience (Desirable)
• Organization & problem solving skills.
• Great listening skills & able to prioritize tasks.
• Excellent communication skills via telephone & in writing.
• Be a good team player, with the ability to work autonomously when requested.
• Attention to detail with a high level of numeracy skills.
  
  

Benefits

• 23 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.