Customer Service Analyst

Nuvance Health; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Analyst to support customer accounts and manage order processes. You would be responsible for handling customer inquiries and complaints, utilizing SAP for order management. Ideal candidates will have strong customer service experience and excellent communication skills.

Qualifications

• Strong Customer service experience required.
• Confident in phone communication.
• Prior SAP experience preferred.

Responsibilities

• Create and approve new Customer setup requests.
• Handle Customer Complaints.
• Manage blocked customer orders via SAP.

Skills

Customer service

Communication skills

SAP experience

Tools

SAP

Microsoft Suite

Job description

ICompany Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Reporting to the Customer Service Manager, the Customer Service Analyst will:

• Create new Customer setup requests and give the first stage approval for new accounts.
• Initiate and approve amendments to existing accounts.
• Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP
• Handle Customer Complaints in the first instance
• Generate proforma invoices when required
• Receive general customer enquiries and work to resolve where possible
• Contact customers to obtain information as required
• Communicate with internal departments, sales teams and customers to complete order processing functions
• Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed
• Support the training of new starters
• Responsible for understanding and complying with all company policies and procedures
• Other responsibilities as assigned by Supervisor

Qualifications

• Strong Customer service experience required
• Must be confident talking to customers on the phone
• Customer complaint handling experience preferred
• Excellent communication skills (Orals and Written)
• Prior SAP experience preferred

Systems

• SAP
• Microsoft Suite, including, basic Excel

Business Knowledge

• Customer Service
• Pharmaceutical Industry background (preferred)

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.htmlI