Customer Success Consultant- Fully Remote- United Kingdom

JR United Kingdom; Stevenage; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading technology partner seeks a passionate Customer Success Consultant to enhance client satisfaction and retention. The successful candidate will manage onboarding, build strong relationships, and drive the effective use of cutting-edge solutions to meet customer objectives. Join an energetic team at a company that values innovation and customer success.

Benefits

Competitive salary

Opportunities for growth

Collaborative environment

Access to cutting-edge technology

Qualifications

• Proven experience in customer success or related roles required.
• Strong understanding of onboarding and relationship management necessary.
• Experience with CRM and customer success platforms desired.

Responsibilities

• Lead and manage customer onboarding process for successful transitions.
• Conduct regular health checks and manage renewal process.
• Gather and analyze customer feedback for product and service improvement.

Skills

Customer success management

Communication

Interpersonal skills

Problem-solving

Organizational skills

Education

Microsoft Dynamics 365 Fundamentals

Microsoft Power Platform Certifications

Tools

CRM platforms

Job description

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Customer Success Consultant - Fully Remote - United Kingdom, Stevenage

Client: Leasepath

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

About Us:

At Leasepath, a Microsoft Business Applications Partner, we are a rapidly growing global provider dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive, and Equipment Captive, with leading technology solutions for Customer Engagement, Originations, and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic advantage in speed of delivery and constant innovation. We have an energetic and caring team of professionals possessing highly relevant domain expertise.

Position Overview:

We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. You will be responsible for driving customer satisfaction, retention, and expansion, working closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath.

Responsibilities:

• Customer Onboarding & Relationship Management: Lead and manage the customer onboarding process, ensuring a smooth transition for new clients and setting them up for success. Build and maintain strong, long-lasting relationships with customers as their trusted advisor.
• Customer Success & Health: Conduct regular health checks, evaluate customer usage, identify potential issues, and provide proactive solutions. Manage the renewal process, ensuring high renewal rates by demonstrating ongoing value. Identify opportunities for customer expansion through upselling and cross-selling.
• Customer Feedback & Improvement: Gather and analyze customer feedback to identify areas for product and service improvement, and communicate insights to relevant teams. Develop and deliver training to ensure effective adoption of new features and updates.
• Customer Support: Respond promptly to customer inquiries and cases.
• Reporting & Metrics: Track and report on key customer success metrics, providing insights and recommendations to improve satisfaction and retention.

Qualifications:

• Proven experience in customer success or related roles.
• Strong understanding of onboarding, relationship management, and renewal processes.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze data and identify trends.
• Experience with CRM and customer success platforms.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively.
• A passion for helping customers achieve goals.

Recommended Certifications:

• Microsoft Dynamics 365 Fundamentals (MB-910): Provides foundational understanding of Dynamics 365 modules and platform navigation.
• Microsoft Power Platform Certifications (PL-100, PL-400): Skills in customizing D365, creating automation, and implementing customer service solutions.

Benefits include a competitive salary, opportunities for growth, a collaborative environment, and the chance to work with cutting-edge technology.