Customer Service Agent (part-time – weekdays)

SAIL; Cambridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous employee discounts

Exclusive deals at partner companies

Continued training

Employee and Family Assistance Program

Job summary

SAIL Outdoors in Cambridge, UK is seeking a customer service agent who will be the first and last point of contact for our customers. You will embody our mission to equip outdoor enthusiasts with a genuine, helpful experience, ensuring every interaction reflects our brand values.

The role suits someone who loves the outdoors, enjoys sharing knowledge, and brings energy to helping customers plan adventures. Training and generous employee discounts are part of the benefits.

Qualifications

• Experience in customer service or retail environment.
• Strong communication and listening skills.
• Passion for outdoor activities and brand ambassador role.

Responsibilities

• Be the first and last point of contact for customers.
• Represent SAIL Outdoors and uphold mission and values.
• Provide a genuine customer experience to outdoor enthusiasts.

Job description

Benefits offered

• Generous employee discounts


• Exclusive deals at partner companies


• Continued training


• Employee and Family Assistance Program

SAIL Outdoors is a Canadian company that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores.

As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL's mission and values:
Equip and offer a genuine customer experience to all outdoor enthusiasts so that they may enjoy their adventures to the fullest.

• – You are an outdoor enthusiast?


• – You enjoy sharing with others and know how to listen?


• – You are known for your energy and the effort you put into what you are passionate about?