Customer Service Agent (part-time – nights and weekend)

SAIL; Cambridge; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Generous employee discounts

Exclusive deals at partner companies

Continued training

Employee and Family Assistance Program

Job summary

SAIL Outdoors is seeking a dedicated Customer Service Agent to be the first and last point of contact for customers. You will embody our mission to equip and offer a genuine customer experience for outdoor enthusiasts, helping them enjoy their adventures to the fullest across our stores and channels.

Join a team that values energy, listening, and passion for the outdoors, delivering exceptional service and maintaining strong relationships with customers and partner brands.

Qualifications

• Outdoor enthusiasm and a passion for outdoor activities.
• Strong listening skills to understand customer needs.
• High energy and commitment to customer service.

Responsibilities

• Becomes an ambassador for SAIL’s mission and values.
• Equip customers with information to enhance their outdoor adventures and overall experience.

Skills

Outdoor enthusiast

Active listening

Energetic

Job description

SAIL Outdoors is a Canadian company that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores.

Benefits offered:

• Generous employee discounts
• Exclusive deals at partner companies
• Continued training
• Employee and Family Assistance Program

As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values: Equip and offer a genuine customer experience to all outdoor enthusiasts so that they may enjoy their adventures to the fullest.

• You are an outdoor enthusiast?
• You enjoy sharing with others and know how to listen?
• You are known for your energy and the effort you put into what you are passionate about?