Customer Service Agent: Growth Path & Bonuses

Candid Recruitment; Coventry; On-site; GBP 16,000 - 19,000; Full time

Benefits offered by this job

Excellent Company Benefits

Personal Bonus

Job summary

Candid Recruitment presents a Customer Service Agent opportunity for a client in North Coventry in the Consumer and Trade Flooring industry. Salary £17,500 with excellent benefits and a personal bonus, plus a 3-stage training plan in the first year.

Role involves inbound and outbound calls, live chat selling, and delivering high-quality customer service. Training and progression are provided within the business.

Qualifications

• 1+ years’ experience in a customer-focused environment (Retail / Call Centre / Contact Centre)
• Ability to achieve KPIs/targets
• Clear and effective written and verbal communication skills

Responsibilities

• Take inbound calls from customers, dealing with inquiries, services issues, deliveries and purchases.
• Make outbound calls to follow up on customer service inquiries.
• Spot opportunities to add on additional products to orders.
• Manage live online chat to sell products/services and provide information to help purchases.
• Work towards individual and team KPIs and targets

Skills

Customer service experience

KPI achievement

Communication skills

Job description

Candid Recruitment presents a Customer Service Agent opportunity for a client in North Coventry in the Consumer and Trade Flooring industry. Salary £17,500 with excellent benefits and a personal bonus, plus a 3-stage training plan in the first year.

Role involves inbound and outbound calls, live chat selling, and delivering high-quality customer service. Training and progression are provided within the business.