Customer Service Agent

Northgate Vehicle Hire; Ivybridge; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Pension

Life assurance

Wellbeing services

Benefits app

Stream App

Job summary

Northgate Vehicle Hire in Plymouth is seeking a Customer Service Agent to join our busy fleet services branch. You will be the first point of contact for customers, ensuring a great service and coordinating vehicle movements with a calm, can-do attitude.

No prior rental industry experience is required; our proven induction training will get you up to speed. A full UK or EU driving licence is essential, with a rewarding salary and wide range of benefits.

Qualifications

• Full UK or EU Driving Licence required.
• No prior vehicle rental experience needed; induction training provided.
• Strong customer service and administration skills with a calm, can-do attitude.

Responsibilities

• Deliver excellent customer service and resolve rental queries.
• Manage customer accounts and daily vehicle movements at the branch.
• Act as first point of contact for customers with a friendly, can-do attitude.

Skills

Customer service

Administration

Driving licence

Calm under pressure

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Customer Service Agent

Reference: AUG20269488

Expiry date: 2026-08-25 15:04:00.000

Location: Plymouth

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary:£28,734 + bonus up to £1,436 pa OTE
Weekly Hours: 42.5 hours

Monday - Friday

• 0700 -16:30
• 0800 -1730
• 0900 - 18:30

Saturdays - 1 in 3, 08.00-17.30

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Northgate Fleet Services

An Northgate Fleet Services branch is a busy, fast‑paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate Fleet Services , we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Fleet Services than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (£1,436 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Northgate Fleet Services are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We’re agile. We are experts. We are imaginative. We are reliable.