Customer Service Agent

News Corp; Glasgow; Híbrido; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

News Corp in Glasgow is seeking a Customer Service Agent to manage escalated enquiries within our customer service team, communicating effectively with customers and stakeholders to resolve issues within agreed timelines. Responsibilities include processing orders, taking calls, owning escalations or complaints, and maintaining accurate records while working to daily SLA targets.

We value resilience, proactivity, teamwork and a customer-first approach to deliver a consistently positive service

Formación

• Proven work experience in customer service.
• Strong knowledge of management methods and techniques.
• Experience working closely with clients and customers.
• Experience handling issues and complaints professionally.
• Enthusiastic and proactive.
• Complaint resolution.
• Work collaboratively with stakeholders.
• Organised and efficient.
• Resilient under pressure.
• Results and targets focused.

Responsabilidades

• Process orders and answer calls from customers as needed.
• Take ownership of customer issues, escalations, or complaints in a professional and timely manner.
• Enhance customer service experience wherever possible.
• Keep accurate records and document customer service actions.
• Manage volumes to achieve daily department SLA’s.

Conocimientos

Customer service

Issue resolution

Communication skills

Stakeholder management

Organised

Pressure tolerance

Target focused

Collaborative

Resilient

Descripción del empleo

Customer Service Agent

Application Deadline: 15 November 2026

Department: Supply Chain

Employment Type: Permanent

Location: Glasgow

Description

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

Key Responsibilities

• Processing orders and taking calls from our customers when needed

• Taking ownership of customer issues, escalations, or complaints in a professional and timely manner

• Enhancing customer service experience wherever possible

• Keeping accurate records and documenting customer service actions

• Managing volumes to achieve daily department SLA’s

Skills, Knowledge and Expertise

• Proven work experience in a similar type of role focused on customer service

• Excellent knowledge of management methods and techniques

• Experience working closely with clients and customers

• Experience handing customer issues and complaints professionally and efficiently

• Enthusiastic and proactive

• Complaint resolution

• Work collaboratively with relevant stakeholders

• Organised and efficient

• Resilient and able to work under pressure

• Results and targets focused