Customer Service Advisors - Weekdays

Otis Elevator Co.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Advisors to join their innovative team in Leicester. This role involves supporting customers with technical queries and ensuring a seamless service experience. You will be the first point of contact for resolving complaints and managing parts orders, all while working closely with engineers and service managers. The company values diversity and offers comprehensive training and development opportunities. If you have a proactive mindset and a passion for customer service, this is the perfect opportunity for you.

Benefits

Comprehensive Training

Personal and Professional Development

Internal Career Opportunities

Qualifications

• Strong communication skills, both verbal and written.
• Experience managing a high workload and resolving complaints.

Responsibilities

• Support customers with queries related to technical issues and repairs.
• Resolve passenger and customer complaints with a 'right first time' approach.

Skills

Communication Skills

Customer Service Experience

Problem-Solving

Computer Proficiency

Job description

Join to apply for the Customer Service Advisors - Weekdays role at Otis Elevator Co.

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Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom

Date Posted: 2023-09-11

Country: United Kingdom

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, including iconic landmarks such as the Eiffel Tower, Empire State Building, and Burj Khalifa. Join our diverse and innovative team of 69,000 people committed to safety, ethics, and quality.

About the role

• Support customers, colleagues, and passengers with queries related to technical issues, repairs, and breakdowns.
• Listen to customer needs and provide the best solutions.
• Resolve passenger and customer complaints with a "right first time" approach.
• React to breakdowns, working with engineers and service managers to resolve issues.
• Manage ordering of parts from suppliers.
• Communicate effectively with internal stakeholders.

What you need

• Strong communication skills, both verbal and written.
• Experience managing a high workload and resolving complaints.
• Customer service experience, ideally from hospitality or retail sectors.
• A proactive "right first time" mentality.
• Proficiency with computer applications.

Additional information

Otis offers comprehensive training, personal and professional development, and internal career opportunities. We are an equal opportunity employer committed to diversity and inclusion. To request accommodations, contact us at [e-mail].