Customer Service Advisor (Wallsend)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team in Newcastle-upon-Tyne. This role offers a starting salary with potential for growth and uncapped commission, making it an exciting opportunity for those who enjoy problem-solving and technology. You'll be trained to assist customers with their broadband inquiries, ensuring a supportive and flexible work environment. With a focus on work-life balance and career development, this position is perfect for individuals looking to build a lasting career in a dynamic team culture.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are essential.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for simple to complex issues.

Skills

Problem Solving

Customer Relationship Management

Technical Support

Job description

Job Title: Customer Service Advisor (Wallsend), Newcastle-upon-Tyne, Tyne and Wear

Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters:

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be speaking over the phone with customers about broadband tech-related queries, from simple router questions to more complex issues requiring ownership and support.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind, supporting your work-life balance through self-scheduling breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a team with a great culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?