Customer Service Advisor - Uncapped Commission (Wallsend)

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking confident individuals for a sales advisor role. This position offers the opportunity to connect with customers and enhance their digital experiences through tailored product recommendations. With a supportive team environment and flexible working arrangements, you’ll receive comprehensive training to excel in your role. Enjoy a competitive salary with growth potential, alongside generous benefits like online GP access, family leave, and discounts on products. Join a team that values your contributions and supports your career development.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confidence in talking and asking questions.
• Ability to build relationships with customers.

Responsibilities

• Discuss how EE enhances customers' digital lives.
• Help customers find suitable products over the phone.

Skills

Communication Skills

Sales Skills

Relationship Building

Job description

Job Description

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking, enjoy asking questions, and building relationships, this role could be for you. Whether you have life experience or handle family negotiations daily, your skills can transfer to a sales advisor role at EE. We’ll train you on our products and services.

We don’t do ‘hard sales’. The role involves discussing how EE can enhance customers’ digital lives and helping them find suitable products over the phone. Join our Sales Team in Tyneside or Gosforth.

Flexibility and Support

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal needs and emergencies.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds annually.
• Support for career development within EE.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to the community.
• Optional private healthcare and dental insurance.

Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?