Customer Service Advisor – Travel Money

Sainsbury's; Cobham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Travel Money Advisor, providing exceptional service in our in-store Travel Money bureaux. Build relationships with customers and ensure their holiday transactions are seamless. Enjoy flexible shifts and a supportive work environment with comprehensive training provided.

Benefits

Market-leading pay rate

Discount card for savings

Generous holiday entitlement

Family leave

Employer-matched pension contributions

Share schemes

Wellbeing support

Internal colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Comfortable working with large sums of money.
• Love for helping people.

Responsibilities

• Handle currency transactions with attention to detail.
• Deliver excellent customer service.
• Make confident decisions independently.

Skills

Customer Service

Attention to Detail

Finance Background

Job description

Help our customers get their holidays off to a fantastic start as one of our trusted Travel Money Advisors. Offering excellent service in our in-store Travel Money bureaux, you'll be part of our Winning Team — where you can truly make a difference.

Role Overview

As the face of Travel Money for Sainsbury's Bank, you'll need to build good relationships with customers and provide friendly service that encourages repeat business.

Key Responsibilities

1. Handle currency transactions with attention to detail.
2. Operate independently most of the time, making confident decisions.
3. Deliver excellent customer service.

Candidate Profile

Ideally, you have a background in finance or cash handling, but previous experience isn't essential as we provide comprehensive training. What's important is your love for helping people, keen eye for detail, and comfort working with large sums of money.

Benefits

• Market-leading pay rate.
• Discount card providing savings at Sainsbury’s, Argos, and Habitat.
• Generous holiday entitlement based on hours worked.
• Family leave including maternity and paternity leave.
• Employer-matched pension contributions.
• Sainsbury’s share schemes for investment opportunities.
• Wellbeing support including mental health apps and assistance programs.
• Internal colleague networks fostering inclusivity.
• Cycle to work scheme.
• Shopping discounts on various services and products.

Shift Patterns

Flexible shift options covering early, late, and weekend shifts, with a requirement for flexibility to fit team needs.

Additional Requirements

Successful candidates will need to consent to DBS and credit checks due to the role's nature.

Our Values

We promote work-life balance and are committed to diversity and inclusion. As part of the Sainsbury’s Group, we offer opportunities to grow and make a meaningful impact by putting customers first.