Customer Service Advisor (Temporary) (Part-Time) - REQ06667 - 487000

North Lanarkshire Council; Motherwell; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

6 public holidays

LearnNL learning & development

Job summary

North Lanarkshire Council is seeking a part‑time receptionist at Aquatec Leisure Centre, Motherwell. The role involves assisting customers, handling cash, managing bookings and answering inquiries to ensure a pleasant visit.

Knowledge of Microsoft Office is required; a reception/administration qualification is desirable. The position runs Monday to Friday 7am–1:30pm and is temporary until June 2027, with benefits including annual leave and public holidays.

Qualifications

• Previous moderate experience in a customer related service industry with excellent communication and customer care skills.
• Knowledge of Microsoft Office packages and a polite, helpful manner.
• Reception or administration qualification is desirable.

Responsibilities

• Assist customers in a busy leisure venue and ensure they enjoy their visit.
• Perform general reception duties including cash handling, venue bookings and customer enquiries.
• Promote and participate in membership and sales initiatives.

Skills

Customer service experience

Communication skills

Education

Reception/Administration qualification

Tools

Microsoft Office

Job description

£26,991 to £28,283 (Pro Rata)

Based in Aquatec Leisure Centre, Motherwell your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.

Previous moderate experience in a customer related service industry together with excellent communication skills and customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.

Work pattern - Monday to Friday, 7am to 1.30pm

This position is temporary until June 2027.

Working here at North Lanarkshire Council

We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefitsavailable to you,find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL